Shipping & Returns

Shipping & Returns Policy

Informed customers make the best customers. 
ShipWreckSalvage.net LLC ships items from various warehouse locations throughout 
North America and abroad using primary facilities, secondary warehouses, or third-party supplier resources.

During checkout, you are required to confirm agreement to these Shipping, Export, and Returns Policies 
as well as our Master Terms & Conditions.
No purchases can be completed without this step.

1. ORDER PROCESSING, FULFILLMENT & SHIPPING

• Specific Part Numbers: Customers are responsible for requesting specific part numbers in the "Notes" section during checkout. ShipWreckSalvage.net LLC reserves the right to fulfill orders using superseding manufacturer part numbers or the exact item pictured in the listing.

• Third-Party Fulfillment: ShipWreckSalvage.net LLC reserves the right to fulfill orders via third-party supplier resources or secondary warehouse facilities if inventory is unavailable at our primary facility.

• Shipping Estimates & Cost Adjustments: Rates generated by the online calculator are estimates. Due to changing cross-border tariffs, government-imposed fees, or carrier miscalculations, additional costs may apply. In such events, we will contact you prior to shipment for authorization.

• Small Packet / Non-Trackable Shipping: Customers selecting non-trackable shipping methods (e.g., Small Packet Air/Surface) agree to USE AT THEIR OWN RISK. Small Packet services do not offer live tracking or postal insurance. 
 By selecting this method, the buyer assumes all risk of transit delays, loss, or damage, and explicitly agrees that no reimbursements or replacements will be issued for lost non-trackable shipments.

• Freight Shipments: Online shipping calculators cannot process freight shipping. If freight-required items display estimated shipping under $200.00, we will contact you with an accurate freight quote prior to dispatch, or you may contact us for a quote before ordering.

• Freight Inspection & Transit Damage: Freight shipments must be thoroughly inspected upon delivery. Any visible package or crate damage must be clearly noted on the carrier's Bill of Lading (BOL) before signing. Freight damage must be reported to ShipWreckSalvage.net LLC within 48 hours to preserve insurance claims.

2. SMS & COMMUNICATIONS POLICY (TCPA COMPLIANCE)
We only call or text customers regarding specific orders placed, status updates, or direct inquiries initiated by you.

• SMS Disclaimer: By providing your phone number to ShipWreckSalvage.net LLC, you agree and acknowledge that ShipWreckSalvage.net LLC may send text messages to your wireless phone number for order and customer service purposes. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP.

• Privacy Policy: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information  will not be shared with any third parties.

3. ORDER CANCELLATIONS & DELIVERY REFUSALS

• Cancellations BEFORE Shipment: Any order canceled by the customer prior to shipment is subject to an Administrative Order Cancellation Fee of 5% of the total transaction amount to cover non-recoverable payment processing, inventory reservation, and handling expenses.

• Cancellations AFTER Shipment: Once an order has left our facility, it can no longer be canceled and will be treated as a standard return subject to standard restocking fees and return freight costs.

• Refusal of Delivery: Refusing delivery does not release the customer from their obligation to complete payment or properly return the purchased item(s). No refunds or credits will be issued until the product is safely returned to our facility.

4. RETURNS, EXCHANGES & REFUNDS (GENERAL RULES)

5. PRODUCT-SPECIFIC RETURN RESTRICTIONS
Electrical, Electronic, Special Tools & Custom Orders:
• NO REFUNDS on electrical parts, electronic components, special tools, software, or custom orders. No cash refunds will be issued. 
• Defects / Functional Failure (15-Day Reporting): If an item fails to operate as designed upon arrival, we offer EXCHANGE ONLY for a replacement of the same item, or payment credit applied toward an upgrade to a new item. 
• Unavailable Replacements: If no replacement is available (new or used), store merchandise credit will be issued in accordance with our return policies (valid for 2 years from issuance).

Mechanical & Machinery Returns:
(Applies to mechanical parts, gearboxes, drives, and complete machinery assemblies; excludes electrical, electronic, custom orders, and special tools)

• Mechanical Restocking Fee: All mechanical items returned for refund will be refunded less original shipping paid, plus a 20% restocking fee, without exception. 
• WARNING — DRY SHIPMENT REQUIREMENT: All engines, transmissions, lower units, outboards, and mechanical machinery are shipped DRY (drained of all oil, gear lube, and coolant) to comply with transport regulations. The customer is solely responsible for filling units with manufacturer-recommended fluids prior to operation. Operating any unit without proper fluid levels constitutes Oil Starvation and immediately voids all warranty, return, or exchange eligibility. 
• Certified Installation Requirement: All mechanical components and machinery assemblies must be installed by a certified marine technician or licensed mechanic following OEM specifications. Installation errors or DIY damage nullify warranty eligibility. 
• Excluded Damage Types: Warranties and return policies DO NOT COVER damage caused by: 
     - Oil Starvation / Lack of Lubrication 
     - Engine Overheating 
     - Detonation or Improper Fuel Mix / Tuning 
     - Improper Installation or Misapplication 
• Condition & Inspection: Items must be returned in unused, original condition with tracking provided immediately upon shipment. 
• Disassembly & Modifications: ANY DISASSEMBLY, MODIFICATION, ALTERATION, TEARDOWN, OR ATTEMPTED REPAIR OF MECHANICAL OR MACHINERY COMPONENTS WITHOUT EXPLICIT WRITTEN PERMISSION FROM SHIPWRECKSALVAGE.NET LLC VOIDS ALL WARRANTY, EXCHANGE, OR STORE CREDIT ELIGIBILITY IMMEDIATELY. Items returned disassembled or altered will be refused or returned to the customer at the customer's expense.

6. MANDATORY ITEMS TO INCLUDE WITH RETURNS

To ensure your return, or exchange is processed, all return shipments must include:
• Approved RMA Form: A copy of your approved Return Merchandise Authorization (RMA) form clearly placed inside the package.
• Original Invoice: A copy of your original purchase receipt or packing slip.
• All Hardware & Components: Every hardware component, accessory, seal, or secondary part originally sent with the item.
• Tracking Information: Return shipment tracking numbers must be provided to ShipWreckSalvage.net LLC immediately upon drop-off with the carrier.

Failure to comply with return policies, including proper RMA paperwork, or provide tracking may result in shipment refusal at the customer's expense, additional fee deductions up to 50%, or complete nullification of return/refund eligibility.

7. GOVERNANCE & TERMS INTEGRATION
All transactions, returns, refunds, order cancellations, and shipping terms are governed by the 7-Page Master Terms & Conditions of ShipWreckSalvage.net LLC.

• Invalid Chargebacks & Debt Recovery: Initiating an invalid, improper, or fraudulent chargeback or refusing payment does not release the customer from the underlying purchase obligation. Invalid chargebacks are subject to an immediate $50.00 Administrative Dispute Fee for dispute handling. ShipWreckSalvage.net LLC reserves all civil remedies outlined in Section 10 of our Master Terms & Conditions, including direct debt collection, credit bureau reporting (Equifax, Experian, TransUnion), and full reimbursement for all collection costs, court fees, agency commissions, and attorney expenses incurred in debt recovery. ShipWreckSalvage.net LLC reserves the right to pursue debt recovery or civil litigation in any court of competent jurisdiction where the customer resides or where assets are located.

• Dispute Resolution: Formal legal claims or disputes subject to arbitration shall be governed by Missouri law, with arbitration cost reimbursements capped up to $600.00 in accordance with Section 10 of our Master Terms & Conditions.

NOTICE: This policy and our website Terms & Conditions contain a binding arbitration provision which may be enforced by the parties in accordance with Missouri law. Refer to our Master Terms & Conditions.