Shipping & Returns

Shipping & Returns

INFORMED CUSTOMERS MAKE THE BEST CUSTOMERS 
You must contact us to make Payments by Check, Money Orders, Bank Transfer

ShipWreckSalvage.net ships items out from various locations throughout the Northern America    
TERMS and CONDITIONS to your Purchase:  As part of the checkout process, you are to Confirm that you agree to and accept, the Terms and Conditions, as well as the Shipping, Export, and Returns Policies as described or your purchase will not be processed and you will receive an error message.
To view Terms & Conditions click HERE

   BE AWARE: CHARGES WILL SHOW AS GLADYS DUPUY  on your statement.
    Customers will be held liable to Pay Back the amount owed Immediately for All chargebacks filed as
    Unrecognize and/or Fraud and furthermore to pay restitution for all chargeback fees incurred as follows:
    50.00 for chargebacks filed, PLUS, up to and Including 525.00 in the case of Arbitration cases

    BE AWARE: Customers are responsible to ask for Specific Part number (numbers),Make, Model, Serial Nmbrs,
   in the notes section, along with any other information necessary that affect supplying parts within the parts
   supersession chain, which is provided in the checkout process, at the time of placing your order.
    ShipwreckSalvage.net reserves the right to send parts within the Supersession chain of the listing pertaining
   to the original part number and/or of the item as pictured in the Listing. 
    BE AWARE: ShipwreckSalvage.net Reserves the right to Supplement your order by means of 3^rdParty
    Resources, if/when If we run out of stock at our Location.

    ShipWreckSalvage.net ships items out from various locations throughout the Northern America
     Item Supplement
     BE AWARE: Customers are responsible to ask for Specific Part number (numbers) in the
              notes section provided in the checkout process, at the time of placing your order.
              ShipwreckSalvage.net reserves the right to send parts within the Supersession
              chain of the listing pertaining to the original part number and/or the item
              as pictured in the Listing. 
     BE AWARE: ShipwreckSalvage.net Reserves the right to Supplement your order by
              means of 3^rdParty Resources, if/when If we run out of stock at our Location.

CAMCELLATION CHARGES 
Customer Cancellation of an order paid via Credit Card can result in the following charges. 5% of the total charges for Credit Card Processing.

SHIPPING ESTIMATOR/
in the event of miscalculation by the estimator you will be contacted with the accurate cost needed for shipping.
FREIGHT SHIPMENTS: 
The shipping Estimator is NOT able to properly calculate Freight Shipments
YOU MUST contact us for Freight Quotes/ We will contact you

We only call and/or text customers for Details Specifically related to an order that YOU place with us.
In accordance with the SMS Campaign set by The Federal Communications Commission (FCC) is the U.S. governing body that set forth the Telephone Consumer Protection Act (TCPA), the primary federal law ensuring that marketers follow specific calling and SMS guidelines.

Disclaimer:
"By providing my phone number to “SHIPWRECKSALVAGE.NET”, I agree and acknowledge that “SHIPWRECKSALVAGE.NET” may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to Opt-out by replying “STOP”. For more information on how your data will be handled please see our privacy policy below:

Privacy Policy:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The length and girth formula;
length, height, and width of the package are taken.
• Length and girth equals length plus 2 x the width and 2 x the height
• L + (2 x W) + (2 x H) = Length and girth

ALL SHIPMENTS ARE AS FOLLOWS, AS APPLICABLE
We are not liable for delivery delays due to causes beyond our reasonable control. ShipWreckSalvage.net will be responsible for the customer's shipment only while it is within ShipWreckSalvage.net custody and control. ShipWreckSalvage.net shall not be liable for loss or damage of a shipment while shipment is out of ShipWreckSalvage.net custody or control.

DAP (Delivery at Place)
Delivered-at-place (DAP) is an international trade term used to describe a deal in which a seller agrees to pay all costs and suffer any potential losses of moving goods sold to a specific location. In DAP agreements, the buyer is responsible for paying import duties and any applicable taxes, including clearance and local taxes, once the shipment has arrived at the specified destination.      

FCA. Free Carrier, which means that the seller is obligated to deliver goods to an airport, shipping port, or railway terminal where the buyer has an operation and can take delivery there.          

DES. Delivered Ex Ship, which requires the seller to deliver products to a particular shipping port, where the buyer will take delivery on arrival.   

REFUSAL OF DELIVERY does NOT release customers from their obligation to follow return Instructions as described. NO REFUNDS will be issued until the product is Safely Returned by the customer.

Doing our best to explain the various options, 
SMALL PACKET SURFACE (GROUND)
There is NO Tracking for this service – There are actually 3 price levels of this Service.
**By selecting this service**
**YOU agree to use at Your Own Risk and will NOT be reimbursed for loss or damages**
1) 0 - .025grams – Your talking about a piece of paper or two
2) .025 - .500 grams – or up to 1lb to United States
3) .500 grams – 2kg
NOTE: The weight limitations must also include packaging weight.
         CONTINENTAL USA & CANADA - 1-2 weeks
         MEXICO & INTERNATIONAL – no longer available to some Countries, still available to others
A complete list is Not available. (Expect 1-3months – NOT COUNTING weekends and Holidays)

SMALL PACKET AIR – Does not provide any Tracking, 
**By selecting this service**
**YOU agree to use at Your Own Risk and will NOT be reimbursed for loss or damages**
CONTINENTAL USA & CANADA - 1-2 weeks (NOT COUNTING weekends & Holiday)
INTERNATIONAL -  2-6 weeks ( NOT COUNTING weekends & Holiday)

TRACKED PACKET – Includes Tracking,
CONTINENTAL USA & CANADA  – about 2 weeks 
MEXICO & INTERNATIONAL – 5-7 weeks
This has replaces Small Packet Surface (Ground) to the USA & various other countries.

EXPEDITED – Includes Tracking,
up to 30kg in weight, Less Size restrictions
CONTINENTAL USA & CANADA  
1-2 weeks to the Continental (NOT COUNTING weekends & Holiday)
MEXICO & INTERNATIONAL -  6-8 weeks–( NOT COUNTING weekends & Holiday)

XPRESS – Includes Tracking,
up to 30kg in weight, Less Size restrictions
Be sure to Compare this with FEDEX Ground service
CONTINENTAL USA & CANADA  –
up to 1 week depending on your location to the Continental
(NOT COUNTING weekends & Holiday)
MEXICO & INTERNATIONAL - 2-3 weeks–( NOT COUNTING weekends & Holiday)

FEDEX GROUND Includes Tracking Service
 Up to 150lbs = 68kg
108" in length and 165" in length plus girth
CONTINENTAL USA & CANADA
3-5 Business days (M-F, does not include Saturday, Sunday & Holidays)
** Be aware that Ground Shipments are subject to Customs Delays **

FEDEX – ECOMONY 
Up to 150lbs = 68kg
108" in length and 165" in length plus girth
CONTINENTAL USA & CANADA -
This is the same delivery time as Ground service, but Guaranteed in that time frame
MEXICO & INTERNATIONAL  - Delivery Times Vary according to Destination

FEDEX 2ND  & 3RD DAY 
Up to 150lbs = 68kg
108" in length and 130" in length and girth
CONTINENTAL USA & CANADA
MEXICO & INTERNATIONAL - Delivery Times Vary according to Destination

FEDEX PRIORITY 
Up to 150lbs = 68kg
108" in length and 130" in length and girth
CONTINENTAL USA & CANADA  - This is your overnight service Guaranteed by the AM or the PM time & date
Up to 150lbs = 68kg
108" in length and 130" in length and girth
MEXICO & INTERNATIONAL  - Delivery Times May Vary according to Destination

* Fedex Economy & Priority - Outlying/Extended Area Notice
2nd day and Overnight delivery is NOT guaranteed to locations that Fedex Identifies a Extended Outlying Areas.
In the case of delayed Delivery to these locations You will not be reimbursed the cost of shipping.
Please refer to the link to see Fedex List of these areas http://images.fedex.com/us/services/pdf/Zipcodes_OPA_ODA.pdf

IF YOUR ORDER HAS ALREADY SHIPPED: 
The customer, IS RESPONSIBLE FOR THE SAFE RETURN OF ANY/ALL ITEMS and MUST follow the exchange and return policy.
All shipping costs resulting from exchanged or returned items are the responsibility of the purchaser and will not be covered by ShipWreckSalvage.net. to include Brokerage, Customs, Taxes, Duties, Landing fees.
In the event of an exchange or return, the purchaser agrees to cover and pay for any additional shipping and handling costs for returning the item(s).

If and when a buyer refused to pay for the return of any item, and we pay for the safe return you (the buyer) will be subject to pay for replacement shipping and/or your order will be refunded per terms that 20% of the item purchased Plus ALL shipping cost (including the return costs) to be deducted from your refund.

**IF THE ITEM WAS DAMAGED IN SHIPPING **
CUSTOMER/CONSIGNEE MUST ** KEEP all packing materials. 
CONTACT US, and Follow instructions for a claim can be properly filed with the carrier
FAILURE TO COMPLY in filing claims with carrier will result in customer obligation
to pay restitution for damages incurred.
ALL SHIPMENTS ARE SUBJECT TO THE DELIVERY STANDARDS AND THE TERMS as described by the Shipping Service as used. This Includes, Processing Claims according to selected carrier terms, and the outcome of refund as decided by the Shipping Service as used.
ShipWreckSalvage.net is Not responsible for any restitution or reimbursement above or beyond the decision of the carrier by the Shipping Service as Selected.

** FREIGHT FORWARDING** EXCEPTION **:
in the case where you authorize for items to be shipped to a location that is different form the billing address, the person/persons at that location are assumed to act on your behalf in assuming the same responsibilities as directed to you.
You, the buyer, are responsible to inspect the shipment for any signs of loss or damages, prior to accepting and signing papers releasing your goods from the terminal. As Such, Once you have signed the release, YOU RELEASE GLADYS DUPUY, of/as, and/or, SHIPWRECKSALVAGE.NET from any and all liability in the event where theft or loss occurs, and that any Loss or Damages will be assumed to have occurred while in your possession at the time that delivery has been completed, and released, as per records of the Freight Forwarder carrier.

Be aware that any damages will be assumed to have occurred while in Your possession, and that any damages cannot be replaced. You have 2 weeks (By and BEFORE the 15th day from date of signed Release) to Notify ShipWreckSalvage.net of any found defects, and to have it shipping back by/before the 15th day from date of signed release.
Furthermore, all shipping and return shipping costs associated are at your expense.

RETURNS & REFUNDS:
You have 2 weeks (By and BEFORE the 15th day from date of delivery)to notify us for Return instruction.
All orders being Returned for a Refund are subject to Restock charges of up to 20% of the total order, PLUS ALL Shipping Cost, WITHOUT EXCEPTION.
ALL ASSOCIATED SHIPPING COSTS are Not Refundable (Unless otherwise stated)
In addition to Restock Fees, Customers are Liable for Freight Charges to include 
Any/All COD, Brokerage, Taxes, Tariffs, Duties that maybe incurred by the returning shipment.
**NOTE** Any Disassembly/Modifications made to products without  explicit
                  written Authorized Permission by us, will VOID all options
​                   for returning/replacing your purchase for refund or credit. Furthermore:
        REFUSAL OF DELIVERY  does NOT release customers
        from their obligation to follow return Instructions as described.
        NO REFUNDS will be issued until the product is Safely Returned by the customer

NO REFUNDS ON
Electrical, Electronic, Specialized Tools, and Custom Orders.
“IF no the item received, fails to operate as designed" You have 2 weeks (By and BEFORE the 15th day from date of delivery to notify us)
We offer EXCHANGE ONLY FOR REPLACMENT OF SAME OR PAYMENT CAN BE APLLIED TO UPGRADE FOR NEW ONLY, or mdse credit will be issued good for 1yr, in accordance with Return Policies as shown below:

             ALL OTHER MECHANICAL RETURNS
            All items being Returned for a Refund are subject to Restock charges of
             up to 20% of the item purchased PLUS shipping costs  WITHOUT EXCEPTION
 
           ***NOTE*** Any Disassembly/Modifications made to
          products without explicit written Authorized Permission by us,
​          will VOID all options for returning/replacing your purchase for
          refund.

        1. ITEMS BEING RETURNED: must be in the mail within 15 Days from date received.
           You will be liable for All Shipping costs (Non-Refundable)
          In addition you will be liable for Processing & Restock charges of 20%   
            All to be deducted from the full amount
        2. Returns for Exchange 
           Customers must notify us of your Intent to Return an item within 14 days 
           from the date it was delivered  unless otherwise specified.
        3. You will be sent RETURN AUTHORIZATION with INSTRUCTIONS.
        4. You must follow Return Instructions Explicitly
        5. Return the item in Unused Condition 
        6. Failure or Neglect to comply with return policies as stated
             to include Proper RETURN AUTHORIZATION form, 
             may be refused at Customer Expense.
                In Addition, can/will lead to additional charges up to 50%
                or completely Nullify all options for returning/replacing
                your purchase for refund or credit.
        7. ALL RETURNS must be completed in a timely manner
           or refund & exchange options will be forfeited after 30days from date of delivery.

        REFUSAL OF DELIVERY  does NOT release customers
        from their obligation to follow return Instructions as described.
        NO REFUNDS will be issued until the product is Safely Returned by the customer

As part of the checkout process, you are to Confirm that you agree to and accept, the Terms and Conditions, as well as the Shipping, Export, and Returns Policies as described or your purchase will not be processed and you will receive an error message.
To view Terms & Conditions click HERE
INFORMED CUSTOMERS MAKE THE BEST CUSTOMERS